This page (together with the documents referred to on it) explains the terms and conditions on which we supply any of the goods or products and services listed on our online store to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products or Services. You should understand that by ordering from our website, you agree to be bound by these terms and conditions.


Who we are
Mystical Gems
4 Herons Close
Oulton Broad
NR32 3LB

01502 512780

Prices/Delivery Costs
The ‘total order cost’ displayed in your shopping cart and at the checkout stage is the price you pay. Any packaging and delivery charges will be clearly shown and included in the total. The prices within this website supersede all previous price lists. All prices are in GBP (British Pounds).

Product and Service prices and delivery charges are liable to change at any time, but changes will not affect orders for Products and/or Services which we then take steps to fulfil/receive within a reasonable time of such order.

Online payments will always be made over a secure connection. This can be checked by viewing the closed padlock icon in most browsers, or checking that the address of the site begins with ‘https’.  Note that prior to and after the payment stage a secure connection is not required or suggested. We do not process card payments ourselves and never store card or bank details in any form.

Acceptance of an order
An order is not accepted until we receive the payment in full including the shipping charge(s) for your delivery location. You will receive a receipt when you make a successful payment and this should be kept and produced in the event of any query.  

By placing an order through our site, you warrant that you are legally capable of entering into binding contracts; you are at least 16 years old; and you are not resident in a county where making a payment to our site, in line with these terms and conditions would breach any laws in that county.

Availability of goods
In the event that we have insufficient stock to fulfil your order we will contact you to offer a substitute, a delayed delivery date or a refund.

Subject to stock availability, orders will be despatched within 24 hours and delivered within 3-5 working days, depending on the postage method chosen.

Cancellation rights
In the case of Products, if you are contracting as a consumer, you have a statutory right to cancel your Product order for any reason and receive a full refund. You will receive a full refund of the price paid for the Products (excluding postage costs). Your statutory right to cancel a Contract relating to the purchase of a Product starts from the date when you receive the Product (when the Contract between us is formed). If the Products have been delivered to you, you may cancel at any time within 7 working days, starting from the day after you receive the Products.

If an item arrives damaged/faulty, please return the item to us in its original unused condition within 10 days and we will arrange for a complete refund or a replacement according to your own wishes. Should you wish to discuss any aspect of your order, please telephone 01502 512780 or e-mail us at info@mysticalgems.co.uk for an immediate response to your query. All claims for non-delivery or other queries should be made to us within 21 working days from us receiving your order.

If you are not totally satisfied we offer a full 100% money back guarantee. The goods must be returned to Mystical Gems within 10 days in the condition they were received.

Acceptance of these Terms will not affect your statutory rights as a consumer.

We reserve the right to refuse to supply any order.

The law of England shall apply to this Agreement irrespective of the place of delivery.

Privacy Policy
We shall not divulge to any third party, any information that you divulge to us, EXCEPT in the unlikely event that it is necessary to do so to fulfil an order. We will never pass on your details to a third party for marketing purposes. Should you wish your name to be removed from our records please contact us by any means given on our contact page and we will remove your details without question.

None of the details that you submit to us via our web site are stored online. Any details that you supply that may reappear for convenience when you next visit our web site are actually stored on your computer in a 'cookie'. If you choose to opt out of the 'remember me' feature whilst checking out, our 'permanent cookie' is not stored beyond the duration of your browsing session.

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication by us to you will be electronic. We will contact you by email or provide you with information by posting notices on our site. For contractual purposes you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

We accept no liability for any loss, however caused, through the use of our website beyond the value of any goods that you have paid for.

Mystical Gems may also collect personally identifying information using cookies. Sometimes cookies are required as part of this site's operation. We will not collect personal data about you using cookies outside of this purpose. If you prefer not to allow the use of cookies, you can change the configuration of your browser to either warn you when you receive a cookie, or to automatically reject them. You may find, however, that disabling cookies means certain areas of the site do not function correctly.

Although anyone may book an online healing session through this system, Mystical Gems reserves the right to refuse treatment to any person or part of the body for just and reasonable causes.

Cancellations must be made within 24 hours of the scheduled appointment time or a fee will be charged.

All clients are requested to provide contact details, including address, telephone number, email address and date of birth in order to secure an appointment. They will be asked to complete a consent & assessment form before or during their first appointment. This is necessary to inform the consultation and treatment planning process.

All information is kept strictly confidential and protected in accordance with General Data Protection Regulation (GDPR) legislation. You will not receive unsolicited information from the clinic unless you opt in. You may choose to remove yourself from our mailing list at any time if you unsubscribe.

All appointments require a prepayment fee to secure a confirmed appointment with Mystical Gems. This must be paid at the time of booking, and is only refundable with greater than 48 hours notice.

Holistic therapies make no claim to cure any health conditions but work to improve overall health and activate the body's capacity for self-healing. A medical professional should be consulted for any health problems.

The benefits of distant healing are not always perceivable. There are many factors that influence an individual’s experience, including personal belief systems, sensitivity to energy and the ability to practice relaxation. Fees charged are for delivering the healing or attunement, not for the results. We cannot guarantee exactly how the body will heal itself. Sometimes, one’s resilience and tolerance increase, rather than a physical disorder resolving completely. Hence, no refunds can be offered once healing sessions or attunements have been given.